Everest

Privacy Policy

This Privacy Policy explains how Everest Air & Plumbing collects, uses, stores, protects, and shares your personal information when you visit our website, contact us by phone, SMS, or email, submit a service or estimate request, or use any of our services.

Last Updated: May 20, 2026

Who We Are

Everest Air & Plumbing is a locally owned HVAC and plumbing company based in Arizona, providing residential and commercial heating, cooling, and plumbing services. We operate as part of the Advosy Family of home service companies.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website at everestairaz.com, contact us by phone, SMS, or email, submit a service or estimate request, or use any of our services.

This policy applies to all visitors, customers, and prospective customers of Everest Air & Plumbing.

If you have questions about this policy, contact us at:

Everest Air & Plumbing

1455 E University Dr

Mesa, AZ 85203

Phone: (480) 828-2705

Email: office@everestairaz.com

Scope and Geographic Limitation

Everest Air & Plumbing's website and services are intended for users located in the United States, primarily in Arizona. If you access our website or communicate with us from outside the United States, your information may be transferred to, processed, and stored in the United States.

This policy applies to information collected through our website, our messaging programs (SMS/MMS, email, and phone), and related online interactions.

Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

When you fill out a service request form, contact us by phone, SMS, or email, request an HVAC or plumbing estimate, or engage us for a service call, we may collect:

  • Name
  • Phone number
  • Email address
  • Home or business address
  • Property type and size
  • Type of service or equipment
  • Service history and equipment information
  • Preferred contact method
  • Communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website or search engine
  • General geographic location based on IP address

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

SMS, Email, and Phone Communications Programs

Everest Air & Plumbing operates one or more messaging programs (collectively, the "Programs") to communicate with customers and prospective customers. These Programs may include:

  • Appointment scheduling, reminders, and service coordination
  • Service call updates and technician dispatch notifications
  • Maintenance reminders and seasonal tune-up notifications
  • Emergency service communications
  • Customer support communications
  • Post-service follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
  • Billing and account notifications
  • Where permitted and where you have opted in, limited promotional messages related to our services

Program Name: Everest Air & Plumbing Customer Communications

Message Frequency and Charges

Message frequency may vary based on your interactions with us and which Programs you participate in. Message and data rates may apply. Your wireless carrier may charge you for text messages according to your mobile plan, and you are responsible for any such charges.

Opt-In

You may opt in to receive messages from us by submitting a form on our website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Consent to receive SMS messages is not a condition of purchase or service.

Opt-Out (STOP)

To stop receiving text messages, reply STOP to any message we send you. After you send STOP, we may send you a one-time confirmation message. After this confirmation, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined unless and until you opt out of those Programs as well.

Help (HELP)

Reply HELP to any message for assistance, or contact us at (480) 828-2705 or office@everestairaz.com.

Carrier Disclosure

Carriers are not liable for any delayed or undelivered messages. Availability and message delivery performance may be affected by your carrier's coverage and network conditions.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.

Post-Service Surveys and Review Requests

After a service call or project is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience
  • Gather qualitative feedback about the work that was performed
  • Invite you to leave a review on public platforms such as online review or social media sites

Your participation in surveys, feedback requests, or public reviews is entirely voluntary. Declining to participate will not affect your ability to receive services from us or the quality of services you receive.

How We Use Your Information

We use the information we collect to:

  • Respond to service requests and estimate inquiries
  • Schedule service calls, installations, and maintenance visits
  • Communicate with you about your service, timeline, and account
  • Send service updates, dispatch notifications, and follow-up communications
  • Send SMS notifications and alerts you have consented to receive
  • Manage maintenance plans and recurring service reminders
  • Process payments and manage billing
  • Improve our website, services, and customer experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

We do not send unsolicited marketing communications. Marketing emails and SMS communications are only sent to individuals who have opted in to receive them.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

Service Providers

We may share information with trusted third-party companies that help us operate our business, such as:

  • Payment processors
  • Scheduling and dispatch software providers
  • Communication platforms
  • Website analytics providers
  • CRM and customer support systems
  • Equipment manufacturers (for warranty registration and service)

These providers are contractually required to protect your information and only use it for the services we request.

SMS and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver SMS communications.

The Advosy Family of Companies

As part of the Advosy network, your information may be shared with affiliated companies including:

  • Advosy
  • Advosy Construction
  • Pestkee
  • Bloque Restoration
  • Southwest Packout

Your information will only be shared for the purpose of fulfilling a service you have requested or inquired about.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data storage
  • Encrypted transmission of sensitive information
  • Access controls limiting internal access to personal data
  • Regular review of data collection and storage practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be fully secure. Please do not send sensitive information (such as financial account numbers or Social Security numbers) through these channels. If you need to share sensitive information, contact us by phone to arrange a secure transmission method.

If you believe your interaction with us is no longer secure, please contact us immediately at (480) 828-2705 or office@everestairaz.com.

Your Rights and Choices

You may have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Request that inaccurate or outdated information be corrected.

Delete Your Information

Request deletion of your personal information, subject to legal or operational retention requirements.

Opt Out of Communications

You may unsubscribe from marketing emails using the unsubscribe link included in each email.

You may opt out of SMS communications at any time by replying STOP.

Manage Cookies

Adjust cookie settings through your browser preferences.

To exercise any of these rights, contact us at office@everestairaz.com or call (480) 828-2705.

Global Privacy Control and Browser Signals

Some browsers and extensions support the Global Privacy Control (GPC) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing, such as certain types of "sharing" for targeted advertising under state law. Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies, including cookies necessary to operate the website.

Some browsers also include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, our website may not respond to all DNT signals. You can use the cookie and privacy controls described in this policy to manage tracking.

Data Retention

We retain personal information collected through our website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to:

  • Provide services and complete service calls and installations
  • Administer maintenance plans and warranty obligations
  • Administer surveys, review requests, and follow-up communications
  • Maintain business and service records
  • Resolve disputes and enforce agreements
  • Comply with legal, tax, accounting, and regulatory obligations

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

Third-Party Links

Our website may contain links to third-party websites, including affiliated Advosy companies, manufacturer warranty portals, review platforms, and social media profiles.

We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that such information has been collected, we will promptly delete it.

If you believe a child has provided us with personal information, contact us at office@everestairaz.com.

State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Confirm whether we collect or process personal information about you and request access to it
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to certain legal exceptions
  • Request a copy of personal information in a portable format
  • Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies
  • Appeal a decision regarding your privacy rights request, where required by applicable law
  • Not be discriminated against for exercising your privacy rights

The availability and scope of these rights vary by jurisdiction.

How to Exercise Your Rights

To submit a privacy request, contact us at office@everestairaz.com or call (480) 828-2705. We may need to verify your identity before completing your request.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your identity directly with us.

Right to Appeal

If we deny your privacy rights request, you may appeal our decision by contacting us at office@everestairaz.com and stating that you are submitting an appeal. We will respond to your appeal within the timeframe required by applicable law.

No Sale of Personal Information

Everest Air & Plumbing does not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described in this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal obligations.

When changes are made, we will update the "Last Updated" date at the top of this page.

Continued use of our website or services after updates are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Everest Air & Plumbing

1455 E University Dr

Mesa, AZ 85203

Phone: (480) 828-2705

Email: office@everestairaz.com

Questions About Your Information?

Reach out and we’ll walk you through how Everest handles your data.